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Beth Hepple

Donald Trump
Can Facebook data predict your political view? Yes, yes it can
Can Facebook data predict your political view? Yes, yes it can 1280 1225 Beth Hepple

If you’ve been keeping up with our insights lately, you will have seen that there’s been a lot of chatter at CitizenMe about how your Facebook persona says a lot…

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Tandem Bank
Agile Product Innovation
Agile Product Innovation 1240 588 Beth Hepple

The Challenge As a challenger to the big-name high street banks, Tandem needed an agile, cost-effective and cutting-edge solution to test new concepts, features and designs with richly profiled consumer…

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IFF
Understanding niche customer groups
Understanding niche customer groups 1240 588 Beth Hepple

The Challenge IFF needed to get fast feedback from a niche group of consumers in the UK about their attitudes and behaviours around using different laundry detergents. The CitizenMe Solution…

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Wolff Olins
Creating thought leading research
Creating thought leading research 960 455 Beth Hepple

The Challenge Being internationally recognised thought leaders in brand and business change, Wolff Olins needed high-quality research to provide the foundation of a white paper report. They wanted data with…

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WileyFox
Measuring brand NPS
Measuring brand NPS 1240 588 Beth Hepple

The Challenge As a fast growing mobile phone brand, Wileyfox needed a cost-effective way of measuring brand performance to identify key areas for improvement. Ultimately, they wanted to inform their…

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CitizenMe at #PIE17
CitizenMe at #PIE17 3447 2415 Beth Hepple

On Monday, some of us CitizenMe peeps had the privilege of attending #PIE17, which was hosted by our friends over at CtrlShift. Being the newbie, it was my first time…

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Net Promoter Score NPS
Net Promoter Score (NPS) and how it works
Net Promoter Score (NPS) and how it works 600 442 Beth Hepple

What is a Net Promoter Score (NPS)? Your Net Promoter Score (NPS) is a growing customer metric. It gauges the quality of your product experience and the impact this has on…

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OMD UK
Next generation audience profiles
Next generation audience profiles 1240 588 Beth Hepple

The Challenge OMD are a leading advertising agency whose planners are searching for rich customer profiles to better define their new campaigns. To gain competitive advantage for their clients, they sought…

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Facebook Privacy Shortcuts
Data and Facebook Privacy: Is it time you had a clean-up?
Data and Facebook Privacy: Is it time you had a clean-up? 748 748 Beth Hepple

Personal privacy and data protection is hitting the news big time at the moment, especially in Europe with the introduction of GDPR approaching in May 2018. Companies such as Google…

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Sample Size
Sample size and why it’s important
Sample size and why it’s important 600 442 Beth Hepple

When it comes to market research, one of the most important things to think about is sample size; considering how many people you need to survey/speak to in order to…

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Rating Scale
Rating scales and how to work with them
Rating scales and how to work with them 600 442 Beth Hepple

When conducting market research, it is really important to try to get a balanced opinion from those you are surveying. While offering questions with a simple yes/no answer may give…

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Data Analysis
Data analysis: an introduction
Data analysis: an introduction 600 442 Beth Hepple

You may have sent out a really successful survey and received a ton of responses, but are a bit of a novice when it comes to data analysis. We’re here…

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